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Dates
|
Status |
Description
/ Affected Services |
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2008-9-27 |
RESOLVED |
We suffered a hardwaree failure at 1:30pm all services restored by 3:15pm
Problem was isolated to a blown circuit breaker
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2008-9-18 |
RESOLVED |
We are currently suffering an outage of all DSL Tails. Our ADSL2+ Tails are not affected.
The problem has been isolated by our wholesale to all QLD Based Telstra supplied ADSL tails.
No Current ETA
|
|
2008-7-17 |
Informational |
Our office is closed tomorrow for the Cairns Regional Show
Holiday
Support will via our Message Service
All calls
will be returned on Monday.
|
|
2008-7-16 |
RESOLVED |
We are completing the following activities
(a) Install a
NEW mail server that is IPv6 compatible
(b) Replace a
faulty Card in our core router
During this time the
internet may not be available for 10 minutes between 10am to
11:45am, and the mail server for 30 minutes between 9:30 and
10:30 |
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|
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2008-7-15 |
RESOLVED |
Title:
Outage Optus QLD Voice & Data - Current
Start
Time: 15/07/2008 7.30 am
Finish
Time: RESOLVED 12:18
Current Status: Current
Level:
RESOLVED
Service Affected: All Optus Voice and Data
Services in parts of Northern NSW & All of QLD.
Description: There appears to be a damaged
fibre link between NSW and QLD. It would be apparently
affecting Northern NSW and All of QLD. We will provide
further updates when they become available.
UPDATE 10:00AM
We have been advised by our wholesale that the ETA should be
by 1-2PM
UPDATE 12:20PM
Services have been restored. This is not related (as
reported in the media to the events on the 24/7). Our
Network Operation staff will continue to monitor the
situation until we get an resolved status from our
wholesaler.
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2008-7-5 |
Warning |
Message :
Users of AVG Anti-Virus
Message:
Please read the registers
comments on AVG also reported in slash dot
The article is
available
here
Please Note:
Cairns Net recommends and uses AVAST antivirus
(www.avast.com)
There is a "Free Licence available to
Residential Users"
This can cause a slowdown on your
adsl link!
|
|
2008-7-7 |
Resolved |
Window :
12:00-12:30 AEST MONDAY 7-7-2008
Event
: 10-15 min outage
Affected
Services : ALL SERVICES
Message:
We are working with the supplier of
our new gateway to enable our inter cap service to NSW, as
they cards supplied will not connect. The outage will
consist of 1 reload, should it be necessary.
|
|
2008-7-1 |
Informational |
Message :
Office OPEN (Hours)
Message:
We are please to announce,
that we have now re-introduced availability to pay in person
at our office located at Level 1 82 Lake Street. After
entering the reception area if there is no one available
please knock on the door so we know you are there.
The hours are as follows
Mon-Friday 10am to 4.30pm,
other times by arrangement
We offer FULL workshop
services, including callouts in the Cairns Local Area.
|
|
2008-7-1 |
Informational |
Message :
Introduction of IPV6
Message:
We are please to
announce, that with the installation of the new gateway
(similar to what we used to have before the take over of GOI
in Dec 2005) our reliability has returned, along with our
successful peering and provisioning of IPV6. We are
the FIRST isp
in FNQ to introduce this technology for use by customers.
|
|
2008-6-(23-24) |
Resolved |
Window :
22:00-06:00 AEST MONDAY 23/6 -24/6/2008
Event : 4 hour
outage
Affected Services : ALL SERVICES
Message:
DUE TO THE INSTALLATION OF NEW HARDWARE.
SERVICE DISRUPTIONS OF UP TO FOUR HOURS MAY OCCUR BETWEEN
22:00 - 06:00 23RD - 24TH JUNE, 2008. |
|
2008-5-9 |
Resolved |
Window :
22:00-06:00 AEST FRIDAY 09 MAY 2008
Event : 4 hour
outage
Affected Services : NSW in
all POPs
Message:
DUE TO MAINTENANCE ON THE NEW SOUTH
WALES OPTUS NETWORK.
SERVICE DISRUPTIONS OF UP TO FOUR HOURS MAY OCCUR BETWEEN
22:00 - 06:00 FRIDAY 9TH MAY, 2008. |
|
2008-4-26 |
Resolved |
Some users are
experiencing difficulties with internet access, resulting
from a hardware failure. The faulty equipment has been
isolated and a replacement part ordered. Due to the
long weekend we expect to have it installed by mid week at
the earliest, due to delivery time frames from interstate.
|
|
2008-4-(7th-11th) |
Resolved |
Outage:
ALL SERVICES (1 x 10min window)
During this time for a period of 10 minutes all services
will be unavailable
This is to install hardware for our new inter capital
bandwidth to our peering point in NSW
|
|
2008-4-1 |
Resolved |
Outage:
ALL TOWNSVILLE WIRELESS NODES CONNECTED TO CASTLE HILL
Castle Hill AP has suffered a hardware failure.
We have replaced the interface and all services are now
restored
Events: Loss of Service PM 30/3 - Tech on-site 1/4 and all
services where restored by 13:00 1/4
|
|
2008-3-26 |
Resolved
|
Outage:
MAIL -
CAIRNS NET USERS and ALL @GETONIT.COM / .COM.AU / .NET / .NET.AU
Users
Problem 1
Cairns Net Users
Due to infected users machines, we are / where listed in
mailing lists
We have now enforced that all mail sent via our mailservers
has to be authenticated
If you need help please click
HERE
for all CAIRNS NET USERS OR
click
HERE
for all GETONIT Users
(cairns net = @cairns.net.au or @aussiwide.com)
(getonit = @getonit.com.au, @getonit.com, @getonit.net.au, @getonit.net)
Problem 2
We have now replaced the GETONIT mail server - so it can
offer users, those features enjoyed by Cairns Net customers
You do have have access to your old mail - located
here
|
|
2008-3-24 |
Resolved |
Outage: ALL USERS
Time: 1PM
The senior technician has been dispatched from Cairns today
to attend the Data Centre
The problem was isolated to
(a) Mail Server Failure (Cairns Net Customers)
(b) Hardware Failure (All Users on the Border Gateway)
All services where restored by 10:30 Tuesday
|
|
2008-2-7 |
Resolved |
Outage:
ALL DSL2+ Users
Date: 7th Feb 2008 Between 1-5AM
Due to ongoing construction of the North to South Brisbane
City Bypass Tunnel, Optus is required to relocate cable
sections due to road upgrades within the area.
|
|
2008-2-1 |
Resolved |
We
experienced total failure of all our external (non peering
zone data) The problem was located and identified to be
outside our
network.
|
|
2008-1-30 |
Resolved |
We are
having problems with our virtual pabx, due to damage caused
by the storms.
We are waiting for Telstra to install all our new lines in
our new office. We where expecting them to be done by
this time. We have been told that due to the wet
weather they will be delayed. If the PABX doesn't
function correctly, please contact us via our call centre on
0740500599 and we will call you back
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2008-1-15 |
Resolved |
The
wireless network in Townsville was not operating due to
excessive flood water in our office |
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