Moving to the Surgemail System

Moving your account onto the Surgemail system is fast and easy. There are three main steps to follow:

1. Change your settings to access the new Surgemail server.
2. Successfully check your email through the Surgemail server.
3. Log into the Surgemail User Self-Management Interface and manage your account.

STEP 1: Changing your email settings

This is the most complicated step, and you should carefully read the instructions, and examine the pictures before you proceed. You must first determine which email program you are currently using to check your mail. Microsoft Outlook and Outlook Express are the most common. However there are others. If your email program is not included below, you will want to contact the technical support department of your Internet Provider (Example: Wincom, Primus).

Part 1: Determine your Incoming and Outgoing mail servers:

First: check if your email address is supported in Surgemail. The table below shows what server settings you will use based on what the last part of your email address is. This will tell you what to use for your Incoming Mail Server and your Outgoing Mail Server. You must use "authentication" to send mail.

The above server references are the same because the account name used in those is what determines access to your email box.  All MAC users and commercial users with EMail servers please use smtp.cairns.net.au as there outgoing mail server. When using smtp.cairns.net.au - smtp authentication is not used

Important Note:
If you intend to use secure/SSL email access, please contact us for setup information. Using this option will result in slightly slower mail checking because of added security.

Part 2: Change the settings in your mail program to reflect the new information.

Here, you will have to follow the instructions based on what email program you use. Below is an overview of what you will do, some of these may already be done if you have been using your email program already.

• Fill in Your Name.
• Enter in Your email address.
• Enter server names as they are listed in the table above.
• Fill in your user name as your complete email address.
• Look for Authenticating on outgoing email and make sure it is the same as incoming.
• Save your changes.

Note: When setting up email programs for the first time, please be careful about the username. If your email program will not accept your username with an at (@) symbol in it, the alternative is a forward slash (/). Netscape Communicator 4 for Windows and Outlook Express 4 for Macintosh are examples of this, they will not allow an at (@) symbol but the forward slash (/) is allowed.

Below is a list of some very common eMail clients (Programs) title bars that are available today. Clicking on the image will bring you to the required steps to make the changes to your settings. Yours may not look exactly like this, but it is the name of the email program that matters. If yours is not in this list, you will have to consult the help file in your email program to learn how to change your mail server settings, or contact Technical Support.

Microsoft's Outlook Express 4-6 Microsoft Outlook (NOT the XP/2002 version) Netscape Communicator Messenger 4.x Mozilla or Netscape 6.x-7.x IncrediMail Xe Eudora 5.2 or similar Microsoft Outlook XP (aka 2002)

From the menu to the left, click on the image that looks the most like your email program's title bar. You will be taken to instructions for that program.

Microsoft Outlook and Outlook Express 4, 5, 6

In Outlook, click on the top for Tools, then onto Accounts.
Locate the account listed as mail (default), click once to highlight it.
Click on Properties (located to the right).
Click on the Servers tab on the top and you'll get the following screen:

**GetOnIT customers simply substitute cairns.net.au for getonit.com.au
 

Enter your Incoming and Outgoing mail severs that you received from the table above.
Make sure that your FULL email address is entered for your Account Name.

Click on OK to save your changes, then click Close on the Internet Accounts window to return to your main Outlook Express screen.

Next, while connected to the Internet click on Send/Recv to check your mail through your new mail server account.

Eudora 5.2 and older

Eudora has similar settings across Windows and Mac. To change the settings first click on Tools then to Options. Along the left which lists the Category, slide to the top and select Getting Started.
The following screen details how things should be filled in.

**GetOnIT customers simply substitute cairns.net.au for getonit.com.au

Using the picture as a guide, enter your Incoming and Outgoing mail servers, as well as your other information. Use your FULL email address for your Login Name. Click OK to save your changes. Returning to the main Eudora screen click on File and Check Mail, your password will be requested for the first time on these new settings.

IncrediMail Xe

In IncrediMail, click on the top for Tools, then onto Accounts.
Locate the account listed as mail (default), click once to highlight it.
Click on Properties (located to the right).
Click on the Servers tab on the top and you'll get the following screen:

**GetOnIT customers simply substitute cairns.net.au for getonit.com.au

Using the picture as a guide, enter your Incoming and Outgoing mail servers, your FULL email address as your Username and then double check the rest of the information. Click on OK to save your changes.
Then click Close on the Internet Accounts window to return to your main IncrediMail screen.
While connected to the Internet click on Send/Recv to activate your new mail server account.

Mozilla or Netscape 6.x - 7.x

Click on Window then to Mail & Newsgroups. In the eMail portion click on the top for Edit and down to the second from the bottom Mail & Newsgroups Account Settings . You may have to click on the triangle that would point to Personal Email to expand it, then highlight Server Settings. Modify the settings as shown, entering your Incoming mail server, and your FULL email address for your User Name.

**GetOnIT customers simply substitute cairns.net.au for getonit.com.au

Next, click on Outgoing Server (SMTP) from the list on the left and modify it as shown, entering your Outgoing mail server name and your FULL email address again for your User Name.

**GetOnIT customers simply substitute cairns.net.au for getonit.com.au

Click on OK to save your changes. Once back to Mozilla/Netscape's eMail screen click on Get Msgs, fill in your password and you're all set.

Netscape Communicator 4.x

In Netscape, click on Edit and then to Preferences. On the Category list you may have to click a plus (+) sign next to Mail & Newsgroups , highlight Mail Servers and you'll see a screen similar to what's below. Enter your Outgoing mail server and your FULL email address for your server user name.

**GetOnIT customers simply substitute cairns.net.au for getonit.com.au

In order to change your Incoming mail server settings, you will get to the next screen by clicking on Edit (to the right for Incoming Mail Server). Fill it in with your Incoming mail server and your FULL email address as your User Name, the slash in the User Name is not a mistake, Netscape 4.x doesn't support an "@" symbol for logging in.

**GetOnIT customers simply substitute cairns.net.au for getonit.com.au

Click OK on the two windows and head into checking for new email.

Microsoft Outlook XP (aka 2002 and 2007)
 

Click on Tools -> Email Accounts -> View or change existing e-mail accounts -> Highlight it and click Change.

**GetOnIT customers simply substitute cairns.net.au for getonit.com.au

Enter your new Incoming and Outgoing mail servers and your FULL email address for your User Name. Double check the other settings. Next, click on More Settings and click on Outgoing Server tab on the top.

**GetOnIT customers simply substitute cairns.net.au for getonit.com.au
 

Place the check mark as shown in the picture next to My outgoing server (SMTP) requires authentication, then click on OK, Click on Next and then Finish. Check your e-mail with Send/Receive, and the online surgemail settings are now open to your account.

STEP 2: Successfully check your mail through Surgemail

In the previous step, you were instructed to check your new mail after you had changed your settings. If this was successful then you can move onto step 3. If you got an error message, go back to step 1 and double check your settings. Make sure you are using the correct Incoming and Outgoing mail servers from the table and that you are using your FULL email address as your Username/Account Name. Check that you have enabled (checked) your Outgoing server to require authentication. Double check your spelling and capitalization. Save your changes and try again. If are not sure if it worked, send yourself a test message, then send it, wait a few minutes then check it. If you are still getting errors, please contact Technical Support.

STEP 3: Log onto Surgemail and manage your settings.

Even if you don't want to manage your settings, you have to at least log in once. You will use your full email address as your Username and your usual password to log in. At the first screen you'll be asked for your Account Details. You don't have to worry about this too much. Just make sure that either your name or your email address is under Full Name and then click Save. The other fields can be left blank. After that you can Logout if you like, or you can continue to read our User Self-Account Management Help file to learn how to manage your spam (junk mail) filtering, and other settings. Note that the Surgemail system has a button that links to the Surgemail help file. We recommend that you read our help file first (link below).

Conclusion

This help file contains everything you need to know to change yourself over to the new Surgemail email system. If you need assistance, or if you have questions, please contact Technical Support.